Privacy Policy & Terms
Last updated: 11 October 2026
This page explains how Lemons & Linen ("we", "us") handles your personal data, and the basic terms that apply to our service. We keep it plain and honest. If you have any question, email enquiries@lemonsandlinen.com.
Privacy Policy
Who we are
Lemons & Linen is the trading name of Lemons & Linen Property Services Ltd, a company registered in Cyprus (HE 497816), providing property care and turnover cleaning. For any data question, the company is the data controller and you can reach us at enquiries@lemonsandlinen.com.
What we collect
When you use one of our sign-up or enquiry forms, we collect only what you give us, which is typically:
- Your name, email address and, if you give it, your WhatsApp number
- Your property type or city (for example, apartment or villa), where you provide it
- Any message or details you choose to send us
We also use basic website analytics (Google Analytics) to understand how the site is used. This does not identify you personally. If you press "Accept" on the cookie banner, we also load the Meta (Facebook) Pixel, which helps us measure our Facebook adverts. If you decline, it does not load.
Why we use it, and our legal basis
We use your details only to respond to you, to notify you when a service you asked about is available, and to provide a quote or arrange the service you requested. Our legal basis is your consent, given when you submit a form. You can withdraw it at any time.
Who we share it with
We do not sell your data, and we do not share it for marketing. When you send a form, your details go to Google (Forms and Sheets) and to our own operations app, which runs on a hosted database (Supabase). Our team receives a short alert about each new enquiry through Telegram so we can reply quickly. These providers process the data on our behalf. We use no other third parties for your data beyond the tools needed to contact you.
How long we keep it
We keep your details only as long as needed for the purpose you gave them, and no longer than necessary. If you ask us to delete your data, we will.
Your rights
Under the GDPR you have the right to access your data, correct it, have it erased, restrict or object to its use, and withdraw consent at any time. To exercise any of these, email enquiries@lemonsandlinen.com and we will act promptly. You also have the right to complain to the Office of the Commissioner for Personal Data Protection in Cyprus.
Service Terms (summary)
These are the basic terms for our service. Full terms are provided before any booking is confirmed.
- Pricing. Prices shown are our published rates. Holiday let changeover prices are as shown; all other prices are exclusive of VAT; the exact price is confirmed before any clean or service.
- Service standards. We aim to arrive within a 30 minute window of the booked slot and to give at least 2 hours' notice if anything changes. Every visit is photographed and dated. If a visit is missed or falls short, contact us and we will agree a remedy with you directly.
- Reasonable care. We carry out our work with professional care and we carry public liability insurance covering damage we cause. This is not a substitute for your own property or contents insurance.
- Asset Guard. Asset Guard is a monitoring and reporting service. We observe and flag issues so you can act; we do not carry out repairs, and it is not a substitute for your own property insurance. What your insurer requires is yours to confirm with them.
- Governing law. These terms are governed by the law of the Republic of Cyprus.