Developer aftercare: your buyers looked after from the keys onwards

What Developer Aftercare includes

1. Before the keys: the builders clean and the handover record. Every unit cleaned to the same finish, unit after unit, with the dust taken off fittings, frames, glass and floors. Every room is then photographed with the date and time and the water meter read. The buyer receives this record the same day, and with the buyer’s agreement your after sales team gets a copy.
2. The common areas: cleaned on a fixed schedule. Hallways, stairs, lifts, parking, bin stores and gates, cleaned on a schedule agreed in advance, with a dated photograph of every area sent the same day after every visit.
3. After the keys: home care for every buyer. At handover, every buyer is offered our care for the months they are away: scheduled visits with every room photographed and dated, the water meter read, and the report sent the same day. We hold the keys, clean before they arrive and after they leave, and when something needs fixing, we arrange the tradesperson on the owner’s approval, let them in and photograph the finished work.

What it gives your sales and after sales teams

• Smoother handovers: every unit clean and recorded on the day the keys change hands
• A dated photo record of each unit at handover, so questions about condition are answered from the photographs
• Overseas buyers with someone local from the first day, reporting to them the same day
• A building that stays presentable for viewings while you sell the remaining units
• Builders cleans and common areas quoted to you. Home care is booked and paid by each buyer

Your buyers, wherever they live

We look after buyers from the United Kingdom, Germany, Austria, Poland, Israel, Lebanon and beyond.

• English and Polish. Every report is written in English, and Polish speaking owners talk everything through with our team in Polish.
• The same day, wherever they are. The report is sent on the day of the visit, with every room photographed and dated, so it is waiting for them in any time zone.
• Ready for each arrival. A clean before they fly in and after they leave, on the dates they set.

What your buyers receive

• A report the same day after every visit, with every room photographed and dated. See a sample report (in Polish: raport z wizyty)
• We observe and report: the home recorded exactly as found, and anything urgent phoned through before we leave
• Lemons & Linen Property Services Ltd, registered in Cyprus, company number HE 497816

How we quote

Every development is quoted on its own units, finish and completion programme. We walk the site with your team, then send a fixed figure for the builders cleans and handover records and a fixed monthly figure for the common areas. Home care is quoted to each buyer on their own home.

Questions developers ask

What does the buyer receive at handover?

A clean home and a dated record of it: every room photographed with the date and time and the water meter read, sent the same day. With the buyer’s agreement, your after sales team gets a copy.

Who pays for what?

Builders cleans and common areas are quoted to you per building. Home care visits, arrival cleans and concierge help are booked and paid by each buyer directly with us.

Can we start with one unit?

Yes. We clean and record your show flat or your first completed unit, so your team sees the finish and the handover record before you book the building.

Which languages do you work in?

English and Polish. Buyers from every other market are looked after in English.

Where we work

Builders cleans, handovers and common areas in Larnaca, the Famagusta coast (Ayia Napa, Protaras, Paralimni), Paphos and Limassol. Home care visits island wide.

More detail: the developer handover pack, communal cleaning, home care while owners are away and concierge for owners abroad.